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WashMinute needed to turn an offline, call-driven service into a reliable two-sided operation with clear ETAs, pricing, and service quality.
Eight months from business planning and service blueprinting to rollout, shipped in two-week increments with working demos.
Customer app, Washman app, and Ops cockpit, all synchronized around live location, job state, and service quality.
Nearest eligible Washman with travel time prediction & load balancing. ETA promises with buffer; auto re-assign on timeout.
Turn-by-turn to the client; status updates (en-route → arrived → in-progress → complete), plus photo proof.
Card/NAPS/Wallet supported. Refunds & adjustments handled through an internal dispute flow.
Ratings, service checklists, and mandatory after-job photos to enforce quality and reduce rework.
Real-time map of all jobs, SLA alerts, heatmaps, growth & cohort analytics, cancellation reasons.
Referrals, promo codes, reactivation nudges; zone pricing for peak periods and weather-aware prompts.
The architecture keeps customer, Washman, and ops states synchronized from booking to payment capture.
A pragmatic, scalable stack across mobile, backend, infrastructure, payments, and analytics.
The product gave operators live control while customers got a faster, calmer booking experience.
The product and sustainability narrative are aligned with WashMinute’s public positioning.
The engagement moved from service design and MVP to dispatch operations, growth hooks, and scale readiness.
A short walkthrough of request, matching, on-site service, and rating.
Tap, book, and relax — we’ll take care of the shine.